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From there, choose Reset, then Factory data reset. In the Settings menu, open General management. Make sure that you've backed up all your important data that you know is clean.

Then, tap Backup And Restore and choose how you want your Samsung Galaxy to be backed up. Open Settings and tap Accounts and Backup. That way, you won't lose things like your photos and contacts. When the reset is complete, you'll be able to restore from your backup. In this case, your best bet is a factory reset.īefore reseting your Samsung Galaxy, make sure to save a backup of your information.

You may have downloaded some corrupted data in an update or installed a similarly bug-ridden piece of software. It could be that the issue is more deeply rooted than a glitchy app. Just plug it in for an hour or two to make sure your Samsung Galaxy has all the power it needs.

If it doesn't have enough juice left to turn itself back on, a forced restart won't work. If your Galaxy won't turn off and you can't restart it, try plugging it into the charger.

For recovery mode, hold volume up and the Bixby button, and for download mode hold volume down and the Bixby button. In the window between the screen going black and the phone restarting, you have the opportunity to boot in either recovery mode or download mode. When the screen goes black, you're free to let go, and your Galaxy will automatically restart itself. Simply hold down the power button and volume down button for around ten seconds. This may sound a little aggressive, but a force restart is perfectly safe, so long as it isn't overused. If you can't use the power button or the touch screen controls to power off your phone, you can try a forced restart.

Software is far from perfect, and a malfunctioning program may be the reason your Samsung Galaxy isn't turning off. Here are a few ways you can try to fix it yourself.

But what happens when you go to do just that, and your phone refuses to power down? If your Samsung Galaxy won't turn off, don't just throw in the towel. From there, I can navigate to other websites.īottom line: If that interstitial page doesn’t pop up by itself when you connect to Wi-Fi, fire up a browser go to just about any page, and you’ll see the interstitial that should enable your internet access.With all the uses a smartphone provides, it seems like there's never any reason to turn it off. For example, once I click through the interstitial page at Starbucks, I get to a page with Starbucks-specific content. Once you agree to the terms and hit OK, your browser should go either to the address you initially tried to access, or to a corporate landing page. Instead, by attempting to access the web, you will force the interstitial page to come up. Type in any web address (with the exception of addresses starting with https, since these can confuse the server). Instead, open up your browser yourself whichever browser you prefer. So what you need to do in a case like that is ignore what the computer may or may not be telling you. The problem is that not all devices are good at determining that an interstitial is required, or that this kind of agreement has popped up.

I know that on my Android devices, as soon as I connect to an open Wi-Fi hotspot that has one of these, the device will actually ask me: “Hey, there’s a page here you need to see before you can use the internet. Many devices have become very good at detecting when this interstitial happens. Ideally you should get through to the open internet in a few clicks. This is the place where you have to check a box to accept the terms and conditions, and maybe enter an email address, before you’re allowed to access the internet.

The first time your device connects to the internet at one of these hotspots, you’ll be routed to the hotel’s (or restaurant’s, or café’s) “interstitial” page. It’s a legal issue: they need to cover themselves in case people misuse or abuse their service and somehow hold them liable for it. Many providers of free, open hotspots force you to agree to terms of service before they allow you to access their internet.

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